Fenchi Win's Terms & Conditions — Full Policy

These Terms & Conditions ("Terms") apply to the use of the Fenchi Win platform and all its services. By accessing Fenchi Win via the website (fenchiwin.app), mobile app, or any other authorized channel, you are automatically considered to have agreed to these Terms.

Fenchi Win is a licensed online gaming and betting platform. Our services are intended solely for individuals of legal age who are permitted to participate in online gaming under the laws of their respective region.

Fenchi Win reserves the right to amend these Terms & Conditions at any time. Registered users will be notified by email at least 7 days before any changes take effect. Continued use of the platform after changes are applied will be considered acceptance of the updated terms.

To create an account on Fenchi Win, you must provide accurate and truthful information. Fenchi Win reserves the right to close any account opened with false or misleading details, at any time.

Each person may only register one account. Having multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being closed.

• Name & Date of Birth: Must match your national ID or passport exactly.
• Mobile Number: An active, personal number is required — shared numbers are not accepted.
• Email Address: Use an email address you check regularly, as important notices will be sent there.
• KYC Verification: Uploading your national ID and a selfie is mandatory before making a withdrawal.
• Address Verification: A utility bill or bank statement may be required for large withdrawals.

Fenchi Win does not accept or send payments on behalf of third parties. The payment method used on an account must belong to the account holder.

You must be at least 18 years old to register an account and use Fenchi Win's gaming services. Fenchi Win follows strict age verification procedures to protect minors.

The following individuals are not eligible to participate on Fenchi Win:

• Employees, contractors, and immediate family members of Fenchi Win.
• Residents of countries or regions where online gaming is completely prohibited.
• Anyone previously banned from Fenchi Win for violating platform rules.
• Users who have activated self-exclusion, for as long as it remains active.

Fenchi Win supports Bangladesh's most popular payment methods. All transactions are secured with SSL encryption and reflected in your account instantly.

• KYC verification must be completed before making a withdrawal.
• The deposit and withdrawal methods must be the same (to prevent money laundering).
• Fenchi Win may request additional documents to verify any suspicious transactions.
• A new withdrawal request cannot be submitted while one is already pending.
• Fenchi Win does not charge any transaction fees, though payment gateways may apply their own charges.

Fenchi Win regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which fall under this section of the Fenchi Win Terms and Conditions.

• Welcome Bonus: Available to new members only, one time per person. The bonus amount must meet the specified wagering requirements before any withdrawal can be made.
• Cashback Bonus: You will receive a percentage of your net losses back. Cashback cannot be withdrawn directly.
• Reload Bonus: Applicable to deposits of a specified amount within a set timeframe. Full terms will be detailed in each promotion's announcement.
• Referral Bonus: Refer a friend and both of you earn a bonus. The bonus activates after your referred friend makes their first deposit.
• Wagering Multiplier: Bonuses typically require a wagering amount of 15–30x before withdrawal.

All games on Fenchi Win operate using Random Number Generator (RNG) technology, independently verified by third-party auditors. This ensures every game outcome is completely unbiased and unpredictable.

Under Fenchi Win's Terms and Conditions, if a payout is made incorrectly due to a technical error, Fenchi Win reserves the right to reclaim that amount. If a game is interrupted mid-session, the outcome will be determined based on server logs.

• In live games, the dealer's decision is final. For clear dealer errors, please contact support.
• In Sports Betting, bets may be changed or cancelled at any time before the match begins.
• Odds may change during in-play betting. Only bets confirmed at an accepted price will be counted.
• Exploiting software bugs or glitches for personal gain is a violation of the Terms and Conditions.

The following activities are strictly prohibited on Fenchi Win. Any violation of these terms will result in immediate account suspension and forfeiture of balance.

• Money Laundering: Using the platform to launder money is strictly prohibited and subject to legal action.
• Bots & Automation: The use of automated betting software or bots is strictly prohibited.
• Collusion: Manipulating games by coordinating across multiple accounts or players.
• Chargeback Fraud: Filing a chargeback with your bank after making a deposit will be treated as fraudulent activity.
• Multiple Accounts: Creating multiple accounts to claim bonus benefits is strictly prohibited.
• Hacking Attempts: Any attempt to compromise platform security will result in legal action.

Fenchi Win uses an anti-fraud system. If suspicious activity is detected, an account may be temporarily suspended pending investigation.

Fenchi Win reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of any provision of these Terms & Conditions.
• Failure to complete KYC verification or providing false information.
• Order of a court or regulatory authority.
• Accounts that have been inactive for an extended period (more than 12 months).
• Suspicious or unusual transaction patterns.

Users may request to close their account at any time. Any pending withdrawals at the time of closure will be processed subject to verification.

The Fenchi Win platform is provided on an "as-is" basis. Fenchi Win is not liable for any losses arising from technical errors, internet outages, or third-party service failures.

Under no circumstances shall Fenchi Win's total liability to any user exceed the amount deposited by that user in the preceding 30 days, unless otherwise required by applicable law.

Fenchi Win is committed to protecting your personal information. Details on what data we collect, how we use it, and who we share it with can be found in our Privacy Policy page.

• Your information will never be sold to third parties.
• Your information will never be shared with any party other than regulatory authorities, and only when there is a valid legal reason to do so.
• You may request to view or delete your data at any time.

If you have a dispute with Fenchi Win, please contact our customer support first. Most issues are resolved within 24–72 hours.

• Step One: Reach out to our support team via live chat or email and provide the details.
• Step Two: If the issue remains unresolved, please fill out the complaint form. Our senior team will respond within 5 business days.
• Step Three: If the matter is still not resolved, you may escalate it to an independent dispute resolution body.

In any dispute regarding game outcomes, server logs shall serve as the final and definitive evidence.

Fenchi Win may update these Terms and Conditions, in part or in full, at any time. Users will be notified via their registered email and on the platform at least 7 days before any changes take effect.

Continuing to use the platform after updated terms take effect will be considered your acceptance of the new terms. If you do not agree, you may request to close your account.