Fenchi Win's Privacy Policy — Your Data, Our Responsibility

Welcome to Fenchi Win. We understand that sharing personal information online can feel unsettling — and that's exactly why this privacy policy exists, so you know clearly what Fenchi Win does with your data.

This Privacy Policy applies to Fenchi Win's main website (fenchiwin.app), mobile app, and all other authorized platforms. By using our platform, you are considered to have read and accepted this policy.

Fenchi Win believes transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — without hidden clauses or complex legal jargon — so every user can clearly understand what happens with their information.

Opening an account and using services on Fenchi Win requires certain information to be collected. This information falls into three main categories — personal identity, financial, and technical.

Fenchi Win only collects information that is genuinely necessary to provide our services. Requesting unnecessary personal data goes against our policy.

Fenchi Win collects data through several methods, and you have the right to know about each one. Details are provided below:

• Directly from you: When you fill out a registration form, upload KYC documents, contact support, or participate in a promotion.
• Automatically: When you browse Fenchi Win, technical information is collected through cookies and log files.
• From Payment Processors: Deposit and withdrawal confirmation details are received from bKash, Nagad, or your bank.
• From identity verification services: Verification data may be received from third-party KYC verification providers during the KYC process.
• From Government Databases: Government documents may be verified in certain cases to meet applicable legal obligations.

Fenchi Win uses your information only for specific, legitimate purposes. If any data is to be used for a different purpose, you will be informed in advance and fresh consent will be obtained where required.

• Account Management: Your identity and contact details are used to create, verify, and secure your account.
• Payment Processing: Your financial information is used to process deposits and withdrawals accurately and promptly.
• Customer Support: Our support team may access your account information to resolve issues and answer your questions.
• Fraud Prevention: Gaming and transaction history is analyzed to detect any unusual activity.
• Responsible Gaming: Behavioral data is used to identify signs of addiction and to help set appropriate limits.
• Legal Compliance: Data is used to fulfill regulatory reporting obligations and comply with AML/KYC requirements.
• Product Development: Aggregated, anonymized usage data is analyzed to improve your platform experience.
• Promotional Communications: With your consent, we'll keep you informed about new offers and bonuses. You can unsubscribe at any time.

Fenchi Win never sells your personal information. However, limited data may be shared with trusted third parties as necessary to operate our services.

• Payment Processor: bKash, Nagad, Rocket, or your bank receives only the financial information strictly necessary to complete a transaction.
• KYC Verifier: Documents are shared with an approved third-party company for identity verification.
• Cloud Service Provider: Secure cloud partners are used for data storage and processing.
• Regulatory Authority: Information is disclosed to licensing authorities or courts when required by legal obligation.
• Law Enforcement: Information may be shared under lawful order in investigations related to money laundering or fraud.

All third-party partners are contractually required to adhere to Fenchi Win's privacy standards. They may only use data for the purposes specified in the agreement.

Cookies and similar technologies are used across the Fenchi Win website and app to enhance your browsing experience and help keep the platform secure.

• Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
• Performance Cookies: Analyzes how quickly the site loads and identifies any issues.
• Functionality Cookies: To remember your preferred language, game settings, and similar preferences.
• Session Tracking: Your login times and location are logged for security purposes.

You can disable non-essential cookies through your browser settings. However, turning off essential cookies may prevent Fenchi Win from functioning properly.

Fenchi Win retains your data only for as long as needed to provide our services or meet legal obligations.

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Following account closure, financial records must be kept for a minimum of 5 years in accordance with AML regulations.
• KYC Documents: Retained for 5–7 years as required by regulatory guidelines.
• Inactive Data: Once no longer needed, data is securely deleted or anonymized.

Fenchi Win uses industry-standard security technologies to protect your data:

• 256-bit SSL Encryption: Every data transfer takes place over encrypted channels.
• AES-256 Storage Encryption: Stored sensitive information is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security to protect access to your account.
• Regular Security Audits: Regular vulnerability assessments are conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to sensitive information.

Under Fenchi Win's Privacy Policy, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: To find out what information we hold about you, submit a request. Full details will be provided within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of any data that goes beyond legal retention requirements.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Right to Data Portability: You can export your data in a standard, portable format.
• Right to Object: You may object to marketing communications or specific data processing activities.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect the validity of any prior processing.

Submit your rights request to support@fenchiwin.app. We typically respond within 15 business days.

Fenchi Win strictly does not provide services to anyone under the age of 18. In accordance with our Privacy Policy, collecting any information from minors is strictly prohibited.

If we become aware that data has been collected from a minor, we will proactively delete that data and close the associated account.

Fenchi Win may update this Privacy Policy from time to time. Revisions may be made due to regulatory changes, the introduction of new services, or changes in business operations.

• Prior Consent Notice: For significant changes, you will be notified by email at least 30 days before they take effect.
• Page Notice: Temporary notices will be displayed on the website's homepage.
• Version Date: The "Last Updated" date at the top of the page will always reflect the most current version.
• Previous Version: Previous versions are available upon request.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you do not agree, you may request to close your account.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact Fenchi Win's data protection team.

Our support team speaks Bangla and takes your privacy concerns seriously. Rest assured — every request you submit is handled with complete confidentiality.